In today’s fast-moving business environment, small and medium-sized enterprises (SMEs) are the backbone of Australia’s economy. From local trades and cafes to tech startups and family-run factories, SMEs bring innovation, jobs, and heart to our communities. But running a business also means navigating a world of risk—and making sure you’re properly protected.
Insurance isn’t just about having a policy. It’s about having the right cover, tailored to your business. That’s where a truly hands-on broker becomes invaluable. At Delmont Insurance Group, we believe that nothing beats the personal touch. We don’t just quote and go—we come out to visit you, learn your business, and become a genuine partner in protecting it.
Our clients span from Perth to Cairns and down to Melbourne. Whether you’re a mechanic in Mildura, a café owner in Fremantle, or run a logistics firm near Brisbane, we make the effort to meet you, walk through your premises, and tailor your insurance cover to fit like a glove.
Here’s why that matters more than ever.
- Every Business is Unique—So Your Cover Should Be Too
There is no one-size-fits-all solution when it comes to business insurance. A gym faces very different risks to a cleaning company. A regional retailer doesn’t have the same concerns as a city-based builder.
At Delmont, we don’t assume—we observe. By visiting your site, we can understand your day-to-day operations, your equipment, your staff setup, and the specific exposures your business faces. This allows us to recommend cover that’s custom-built for your world.
Generic online forms simply can’t do that. They may cover the basics, but they miss the finer details—and it’s those details that make the difference in a claim.
- Site Visits Reveal What Forms and Algorithms Can’t
You know your business better than anyone—but that knowledge doesn’t always translate through a drop-down box or ticked form.
When one of our brokers comes to your premises, we get the full picture. We can walk the warehouse, step behind the counter, talk to your team, and see where potential gaps in cover might exist. Whether it’s machinery, stock storage, access points, or fire safety setups, there’s a lot you can only spot in person.
This physical insight helps us ensure that your cover isn’t just appropriate—it’s comprehensive. We can also often help you reduce your premiums by highlighting risk management strategies or safety improvements.
- We’re Advisors, Not Just Salespeople
At Delmont, we see ourselves as advisors first, brokers second. When we take the time to visit your business, it’s not just about insurance—it’s about understanding your goals, your pain points, and your ambitions.
We bring years of experience across countless industries and business types, and we use that knowledge to help you make informed decisions—not just about insurance, but about risk. That might mean identifying cyber exposures, discussing liability trends in your sector, or helping you meet evolving compliance standards.
We’re here to support your long-term success, not just your next renewal.
- Your Business Changes—So Should Your Insurance
Over time, your business will evolve. Maybe you’ll grow your team, add a second location, or invest in new equipment. These changes can impact your insurance needs significantly.
Because we take the time to understand your business from the ground up, we’re in the best position to help you adapt your cover as you grow. You won’t need to explain things from scratch every time—your Delmont broker will already know the context, and what needs to change.
We believe in building long-term relationships with our clients, not transactional ones. That way, we can support you at every step of your journey.
- We Travel—So You Don’t Have To
At Delmont Insurance Group, we’re proud to service small businesses right across Australia. We’ve travelled from Perth to Cairns and down to Melbourne—not because it’s easy, but because it’s essential.
We know how valuable your time is. You’re busy running a business, managing staff, keeping up with regulations, and looking after customers. So instead of asking you to come to us—we come to you.
Whether you’re on a rural property or in the heart of a major city, we’ll make the trip. Why? Because we believe the best insurance advice comes from being there. From standing in your space and asking the right questions—not just relying on email exchanges and Google Maps screenshots.
- We’re Here When It Really Counts—During a Claim
The real test of your insurance isn’t when you take out a policy. It’s when something goes wrong.
Storm damage, fire, theft, liability claims—whatever the issue, it can be incredibly stressful. That’s when you need a broker who already understands your business and can jump into action.
Our clients know they can call us any time, and we’ll help them through the claims process, liaise with the insurer, and make sure their case is clearly presented. Because we’ve visited the site, know your setup, and understand your operations, we can advocate on your behalf far more effectively than a call centre or online provider ever could.
- The Personal Touch Builds Confidence
Running a business can be isolating at times, especially when you’re dealing with complex issues like insurance, regulation, or risk management. Having a broker who’s physically been to your site, shaken your hand, and walked your floor creates a sense of trust and support that no digital platform can replicate.
With Delmont, you’re not just a policy number. You’re a person. A business owner. A client we value and respect.
Our clients often tell us how much peace of mind they get from knowing we’ve been there—that we’ve seen what they’re trying to protect, and we genuinely care about helping them succeed.
We’re Not Just Your Broker. We’re Your Business Partner.
Delmont Insurance Group was founded on one simple principle: SMEs deserve better. Better service. Better advice. Better cover.
That’s why we travel across Australia to meet our clients face-to-face. Because we believe that the best way to protect a business is to understand it deeply. We’re proud to be the kind of broker that gets on the road, wears steel caps when needed, and gets stuck into the nitty gritty—not just the paperwork.
So, whether you’re starting out, scaling up, or just want a second opinion on your existing cover, we’d love to come visit your business. No pressure, no hard sell—just honest, tailored advice from people who genuinely care.
Final Thought
Your business is more than just bricks and mortar. It’s your livelihood, your dream, and your future.
Shouldn’t your insurance broker treat it that way?
If you haven’t seen your broker since you signed your policy—or worse, you’ve never met them in person—it might be time to rethink.
At Delmont Insurance Group, we’re ready to jump in the car, catch a flight, or hit the road to come and meet you—because your business deserves that kind of service.
Let’s have a chat. Let’s walk the floor. Let’s make sure your insurance is exactly what you need it to be.
You take care of your business. We’ll take care of protecting it.
This article was written by James Wilson, Director of Delmont Insurance Group. For more information, please contact us here.